Refund policy

At BenchUp, we value our customers and want you to love your purchases. We understand the challenges of shopping online and are committed to providing excellent customer service to ensure you have a positive experience with every order.

Exchanges

If you would like to exchange an item, please contact benchup.lb@gmail.com with your order number and reason for exchange. We will assist you in finding the best solution.

Gifts

If the item was purchased as a gift and shipped directly to you, you may be eligible to receive store credit for the value of your return.

Once the returned item is received and approved, a digital gift certificate will be sent to your email address.

Damaged or Defective Items

If you receive a damaged or defective item, please contact benchup.lb@gmail.com within 48 hours of delivery.

When submitting your claim, please include:

Your order number
Photos of the damaged item
Photos of the packaging (if applicable)

We use delivery confirmation and carrier tracking information when reviewing damage claims. Claims submitted after 48 hours may not be eligible for replacement or refund.